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Terms and Conditions

Bookings are made subject to the following terms and conditions as set out below:

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  1. COURSE BOOKINGS

    Course enquiries can be made by email, telephone or via our website, although to book onto a course, subject to availability, you must make a payment through the website or by invoice.

  2. PAYMENT BY INDIVIDUALS​

    • The full amount is to be paid at the time of booking. Payment can be made by credit/debit card, or Paypal.

      Manchester Education Limited reserves the right to cancel your course booking should payment not be received by the required due date.
      If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.

  3. PAYMENT BY A COMPANY, AN EMPLOYER OR THIRD PARTY

    INDIVIDUALS: The full amount is to be paid at the time of booking. Payment can be made by credit/debit card, or Paypal. Manchester Education Limited reserves the right to cancel your course booking should payment not be received by the required due date. If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.
    GROUP: The full amount is to be paid by the invoice date or start of the course - whichever is sooner. Payment can be made by bank transfer, credit/debit card, or Paypal. Manchester Education Limited reserves the right to cancel your course booking should payment not be received by the required due date. If payment issues arise, we urge you to contact us as soon as possible to discuss your options. You will not be able to attend the course if any fees remain unpaid by the start of the course.

  4. TRANSFERRING THE COURSE DATE OR CHANGING COURSE ATTENDEE

    If you need to transfer your course date or change the learner who is attending, please be aware of the following charges and conditions:

    Transferring a Course Booking:

    • -  First transfer more than 28 days before the course start date: An administration fee of 25% applies.

    • -  Subsequent transfers or first transfer within 28 to the course start date: Transfers are not permitted. Only cancellations are accepted at this stage.

    • Amending Attendee:
      After a booking has been confirmed, any changes to the attendee details will incur a £25 + VAT administration fee.

    • Payment of Transfer Fees:

      Transfer fees must be paid within 3 days of the arrangement. Failure to settle within this period will result in the booking being considered as cancelled, subject to our cancellation terms.

    • Duration of Transfer: All course transfers must be scheduled within twelve months from the original course date. Failure to reschedule or attend a further course within this period would result in the loss of any fees paid.

  5. CANCELLATIONS

    • Should circumstances mean that you need to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:

    • -  More than 28 days prior to the course start date – 50% of the course fee

    • -  28 days or less prior to the course start date – full fee

    • If you have previously transferred your course from an alternative date and now wish to cancel altogether there will be a 25% administration fee payable, further to the charges listed above.

    • Cancellation must be confirmed in writing by email and received by the due date.

    • FAILURE TO ATTEND/COMPLETE A COURSE

    • If you do not attend a course or fail to complete the course in full, the full course fee remains payable and non-refundable.

    • LATE ARRIVALS/MISSED SESSIONS/CONDUCT

    • If you arrive late for a course or are absent from any session, Manchester Education Limited reserves the right to mark you as failed. To conform with the requirements for regulated qualifications, attendance at all sessions is mandatory so it will be deemed that you have not met the assessment criteria if sessions are missed.

    • If your behaviour whilst attending a course is deemed as inappropriate, including threatening behaviour, bullying, racial or sexual harassment or generally disruptive to other delegates, you will be asked to leave the course.

    • In all such cases, whether a classroom-based course or distance learning, the full course fee remains payable.

  6. CERTIFICATION

    • Certificates are provided for successful completion of training/assessment as appropriate and are supplied only following full settlement of course fees.

  7. CANCELLATION BY MANCHESTER EDUCATION LTD

    • On occasions, unforeseen circumstances may require Manchester Education Limited to cancel a course or move to an alternative date/venue. In such circumstances you will be given as much notice as possible and the option to transfer to another course or request a full refund of fees paid. This does not apply if only the venue changes within the same locality (within 30 minutes drive).

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We are a member of the

Association of Mental Health in Education

Registered in England and Wales: 15692865

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